Building and using a customer database is a strategy for managing your customer relations. As a marketing tool, customer databases are widely used by medium and small firms because you can interrogate ...

A CRM database is a business tool used to track and organize customer information throughout your business. These databases are supported by customer relationship management (CRM) software, which ...

Our research shows that Zendesk is the best CRM for customer database functionality, offering robust customizability and lots of contact management features, all packaged into an easy-to-use platform.

Consumers' demand for personalization is higher than ever before. You can leverage the benefits of database marketing to deliver personalized experiences and increase the reach of your small business.

A customer data platform (CDP) is a prepackaged, unified customer database that pulls data from multiple sources to create customer profiles of structured data available to other marketing systems.

We take a look at how SME customer databases have been affected by GDPR and a few ways to help you adapt to the new rules. GDPR has had a profound impact on the customer databases of a lot of small ...

Tying together customer data from various sources, customer data platforms (CDPs) provide detailed profiles of customers and the means for delivering customized marketing to them. The world of ...

Microsoft has disclosed a security breach where an internal customer support database was exposed online last month. The software giant provided further details on the security breach in a blog post ...

Singapore's State Courts recently dealt with an employment dispute involving a manager accused of retaining and misusing confidential information after her employment ended. The employer brought ...